Customer Success Manager

About Us

Kahoona is a fast-growing early-stage startup based in Tel-Aviv, Israel and New York,
specializing in proprietary, cutting-edge privacy-preserving audience segmentation solutions.
Our vision is to enable end-to-end funnel optimization for B2C companies. Our core mission is
to help our customers reduce overall customer-acquisition-cost (CAC) and increase sales, today
and in a cookieless world.
At Kahoona, we place great importance on the value of different perspectives and believe that
collaboration and innovation as a team is the way to achieve our goals. Kahoona is backed by
top-notch global VCs, strategic investors, and prominent angels from big-tech companies and
industry leaders.
As we scale, we’re looking for a strategic leader to build and lead our Customer Success
function.

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Role Overview

‍We’re looking for someone who will elevate Kahoona’s DNA - serving as a long-term trusted
advisor and partner to our clients and the market.
As Kahoona’s first Customer Success Manager you will shape and lead our customer success
strategy, ensuring our clients realize the full value of our AI solutions and platform. You will
partner closely with sales, product, data, and marketing teams to design and deliver impactful
implementations, POC’s, upsells and to sustain long-term relationships. This is a high-impact
role requiring a blend of customer-centricity, strategic thinking, and operational/analytical
leadership. Super strong interpersonal skills is a MUST.

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Key Responsibilities

● Build and lead the Customer Success team (CSMs, onboarding specialists, support)
● Serve as a trusted advisor to various client stakeholders
● Drive retention, expansion, and upsell opportunities through strong relationship
management
● Map organization dynamics. Create and maintain organization-wide meaningful
relationships
● Own the post-sale customer lifecycle, ensuring successful onboarding, adoption, and
renewal
● Lead tailored POCs and implementations that demonstrate measurable value
● Define success metrics and implement scalable success programs
● Contribute to customer segmentation, playbooks, and QBR frameworks
● Work closely with Sales, Product, and Data teams to align customer needs with product
roadmap and delivery
● Surface customer feedback and insights to influence product strategy
● Ensure a seamless customer journey across touchpoints

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Requirements

● 4+ years of experience in Customer Success, Account Management, or Consulting
● Experience working with or selling into eCommerce or retail technology clients
● Strong understanding of SaaS, AI, or data-driven products
● Proven track record of leading successful POC’s and pilots in complex B2B Enterprise
environments
● Exceptional communication and stakeholder management skills
● Entrepreneurial mindset with the ability to build from scratch in a fast-paced startup
● Great presentation skills, persuasion and creativity.
● Analytical and metrics-driven approach to problem-solving
● Experience working in a startup or early-stage tech company

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